If your ordered item isn't available, we'll send an email and offer a similar item. There is a limited amount of time to respond. The email will give you a time frame to accept or refuse the item. If you don't accept or decline the item offered, we'll substitute it. After receiving the item, if you're unhappy with it, you can start a return from Purchase Histroy on the Walmart app or Walmart.com.
At checkout
Before placing your order, you can choose the items that you don’t want substituted or you can select the items you prefer as a substitution. If the item is out of stock and you picked a substitution, we’ll replace the item with the one you chose. If the item isn’t in stock and you let us know you don’t want us to substitute it, we'll remove it from your order.
At pickup
If you don't want the substitution, simply let the associate at the store know, and they'll remove it from your order.
Delivery
If it's a delivery order, the driver can't remove the item from your order and return it to the store. You’ll need to set up a return from your Purchase History on the Walmart app or Walmart.com.
