Account Security
Be careful not to open suspicious emails and avoid clicking any links they may contain. See our tips for cybersecurity to stay secure online.
Unrecognized Charges or Orders
You may have a compromised card if you don't recognize Walmart.com charges on your credit/debit card Use the Chat with us button to get immediate help. When prompted, type Unauthorized Charges in the chat window.
What do I need to do?
- Contact your bank or credit card company to let them know about the unauthorized use and dispute any charges. Your financial institution is always the best place to turn to recover those funds.
- Reset your password immediately.
- Delete any saved payment information.
- If you use the same email address and password for accounts outside of Walmart.com, change your passwords for those accounts as well.
We understand you would want to take every measure possible to protect your information. If you want to close your account and start over, use the Chat with us button to contact customer care.
